Terms & Conditions

This website is operated by Aura Grandeur, a brand operated by Tya & Co Pty Ltd ("we", "us", "our").

Aura Grandeur offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including additional policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.
If you do not agree to these Terms, you may not access the website or use any services.
 

ABOUT THE OPERATOR

Aura Grandeur is a brand operated by Tya & Co Pty Ltd. References to "Aura Grandeur" in these Terms include Tya & Co Pty Ltd as the operating entity.
 

HOSTING PLATFORM
Our store is hosted on Wix.com Ltd. Wix provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Wix's data storage, databases, and secure servers behind a firewall. Payment transactions are processed through Wix's integrated payment providers and/or approved third-party processors. We do not store full credit card details on our servers.
 

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years old or the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. A breach of any Term will result in immediate termination of Services.
 

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
 

SECTION 3 – PRODUCT INFORMATION
We strive to display product descriptions and images as accurately as possible. However: we do not guarantee that colors displayed on your device are accurate; product results may vary from person to person; all descriptions and pricing are subject to change without notice; and we reserve the right to discontinue any product at any time. Our products are consumer wellness devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
 

SECTION 4 – PRICING & MODIFICATIONS
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice and shall not be liable for any such modification, suspension, or discontinuance.
 

SECTION 5 – ORDER ACCEPTANCE & BILLING
We reserve the right to: refuse or cancel any order; limit quantities per person, household, or order; and cancel orders suspected of fraud, abuse, or unauthorized resale. If we cancel an order, we may notify you via the contact details provided. You agree to provide accurate billing and shipping information.
 

SECTION 6 – RETURNS & REFUNDS
Our returns and refunds are governed by our Refund Policy, available on this website, which forms part of these Terms. We offer a 90-day money-back guarantee as described on that page.
 

SECTION 7 – CHARGEBACKS & PAYMENT DISPUTES
By purchasing from Aura Grandeur, you agree: to contact us directly before initiating any chargeback or dispute; that fraudulent chargebacks may be pursued to the fullest extent permitted by law; and that we reserve the right to submit evidence (including shipping confirmation, tracking, IP logs, and customer communication records) to payment processors in response to disputes. We reserve the right to restrict future purchases from customers who initiate unjustified chargebacks.
 

SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party tools or links. These are provided "as is" without warranties. We are not responsible for third-party websites, products, or services.
 

SECTION 9 – USER COMMENTS & SUBMISSIONS
If you send us ideas, reviews, or feedback, you grant us unrestricted rights to use, edit, publish, and distribute such content without compensation. We may remove content that is unlawful, abusive, defamatory, or violates intellectual property rights.
 

SECTION 10 – PERSONAL INFORMATION
Your personal information is governed by our Privacy Policy. We comply with applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA), where applicable.
 

SECTION 11 – ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
 

SECTION 12 – PROHIBITED USES
You are prohibited from using the site: for unlawful purposes; to violate intellectual property rights; to distribute malicious code; to collect personal data of others; or to interfere with website security. Violation may result in termination of access.
 

SECTION 13 – DISCLAIMER OF WARRANTIES
THE SERVICE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE THAT: THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; RESULTS FROM PRODUCTS WILL BE GUARANTEED; OR THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS. USE OF THE SERVICE IS AT YOUR SOLE RISK.
 

SECTION 14 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW: TYA & CO PTY LTD (OPERATING AS AURA GRANDEUR) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT IN QUESTION. Some jurisdictions do not allow certain limitations, so these may not apply to you.
 

SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold Tya & Co Pty Ltd (operating as Aura Grandeur) harmless from any claim arising from your breach of these Terms or violation of any law or third-party rights.
 

SECTION 16 – TERMINATION
We may terminate or suspend access to our Service at any time without notice if you violate these Terms. Obligations and liabilities incurred prior to termination shall survive termination.
 

SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Tya & Co Pty Ltd (operating as Aura Grandeur) and supersede prior agreements.
 

SECTION 18 – SMS & EMAIL MARKETING
We may send marketing emails and SMS messages only to customers who have expressly opted in to receive them. Consent to receive SMS marketing is not a condition of purchase. You may unsubscribe from email at any time via the unsubscribe link, and from SMS by replying STOP. Standard message and data rates may apply.

SECTION 19 – DISPUTE RESOLUTION & GOVERNING LAW
These Terms are governed by the laws of the State of Delaware, USA. Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). You agree to resolve disputes on an individual basis only and waive any right to participate in a class action or jury trial. We may seek injunctive relief in court for intellectual property violations.
 

SECTION 20 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of changes.
 

SECTION 21 – CONTACT INFORMATION
Questions about these Terms should be submitted via the Contact Us page at www.auragrandeur.com.